Education and Training

Education and Training

Carers Queensland is a Registered Training Organisation (RTO). We provide education and training for carers, employers and service providers across Queensland.

Accredited training                                                               

Carers Queensland (RTO Code 32047) is currently scoped to deliver:

Carers Queensland will commence delivery of the Certificate III in Individual Support in the later part of 2016 (September or early October, starting date TBC), in the following locations:

  • Caboolture
  • Deception Bay
  • Logan
  • Beaudesert
  • Roma
  • Miles

Students will be required to complete their qualification with us by July 2017.

Interested in undertaking Cert III training with us and want to know if you are eligible? Call your local CQ office, or phone: 1800 242 636, or email: to register an expression of interest.



Our training model has been developed with carers’ unique needs and circumstances in mind, and combines weekly face-to-face training days with one-on-one support, optional small group study, plus hard copy and on-line resources. Course duration is typically 10-12 months.

 Course outline

The Certificate III in Individual Support is a new qualification with three elective streams: Aged Care, Disability and Home & Community Care.

Carers Queensland’s 2016-17 course consists of 13 units (as required) and combines electives from both the Aged Care and HACC streams, as follows:

 13 Compulsory and elective units

7 Core units:           

CHCCCS015          Provide individualised support

CHCCCS023         Support independence and well being

CHCCOM005       Communicate and work in health or community services

CHCDIV0              Work with diverse people

CHCLEG001         Work legally and ethically

HLTAAP001         Recognise healthy body systems

HLTWHS002       Follow safe work practices for direct client care

6 Electives (Home & Community and Ageing specialisation):

CHCAGE001        Facilitate the empowerment of older people

CHCCCS011          Meet personal support needs

CHCHCS001         Provide home and community support services

CHCAGE005        Provide support to people living with dementia

CHCCCS025          Support relationships with carers and families

HLTAID003          Provide first aid (outsourced to specialist provider)

This qualification includes a mandatory 120 work placement hours.

Costs and funding arrangements

Carers Queensland strives to provide training at minimal cost to carers. The 2016-17 training project has been made possible through funding under the Skilling Queenslanders for Work initiative (SQW).

The SQW initiative supports provision of training to people who are under-utilised or under-employed in the labour market, as well as building the skills of young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers, women re-entering the workforce, and people from culturally and linguistically diverse backgrounds.

The Skilling Queenslanders for Work initiative comprises seven separate programs. Carers Queensland will receive funding under the Community Work Skills program to support carers, as disadvantaged job seekers, to gain nationally recognised skills and qualifications up to a certificate III level.

The actual delivery of training and assessment services for the Community Work Skills program is funded under the government’s Certificate 3 Guarantee program. The Community Work Skills program provides additional funding for the tailored support that accompanies delivery of training within a community-based setting, and also covers the cost of the $120 (concession and non-concession) co-contribution fee normally required under the Certificate 3 Guarantee. (Under the Certificate 3 Guarantee, students undertaking certificate III training are required to contribute to the costs of their training through a co-contribution fee.)

A note about the Certificate 3 Guarantee:

As you can only access the Certificate 3 Guarantee subsidy once, it is important you choose the right course for you to take full advantage of this opportunity.

Costs to students

Successful applicants will be required to become a member of Carers Queensland for a fee of $10.00. All other known costs will be covered by our funding sources as outlined above.


Support services available to students for this course include direct access to your trainer via e-mail, phone or SMS between the hours of 9am-5pm for support with course content and assessment etc. Carers Queensland also offers students a career counselling service, plus advice, information and support regarding resume writing and interview skills. Students also have access to Carers Queensland’s suite of services, which includes a free professional counselling service. For more information refer to the ‘services’ section of this website.


To be eligible for our accredited courses, interested participants must:

  • be caring or have recently cared for a family member or friend
  • meet the eligibility criteria for related government funding. Interested carers can access more information about the Certificate 3 Guarantee Program and eligibility criteria at
  • obtain a unique student identity number (USI) – more information below.


As of the 1st January 2015 anyone undertaking VET training (Vocational Education and Training), which includes all nationally recognised courses we offer, requires a unique student identity number (USI).  Any accredited training we offer must be accompanied by this number and therefore you need to apply for this number PRIOR to commencing your studies with us. You need only apply once for your USI number and we strongly recommend that you record and store your USI number in a safe place.

It’s easy to create your own USI. You will need at least one form of identification such as a drivers licence, Medicare card, Australian passport, Immigration card etc. Please visit and follow the prompts.


Your unique student number stays with you for life, so if you study with different training providers, access to your training records and results (transcripts) can be obtained whenever you need them. Once obtained, you can access your USI online from your computer, tablet or smart phone, giving you access to your training records and results at your fingertips (


You will need a USI before you train with us. We will require your USI number to be placed on your enrolment form. Should you have any questions, please do not hesitate to contact us.

Other course requirements

There is a requirement for students to complete a student employment survey within three months of completing or discontinuing the qualification.

Carers Queensland outsources training to a specialist provider for the following unit:

  • HLTAID003 Provide First Aid

Further information

More information on the vocation education system for prospective students is available here.

Accredited training for staff

Carers Queensland can also deliver accredited Certificate III training through blended delivery at our training rooms or onsite, to your staff. Carers Queensland offers flexibility of delivery and assessment, recognition of prior learning, competitive rates and strong background and expertise in delivering these programs.

Learn more

View unaccredited training courses offered by Carers Queensland

If you are interested in any of the courses we provide or would like further information, please call the Carer Advisory Service on 1800 242 636.

Carers Queensland is a pre-qualified supplier under the Certificate 3 Guarantee Program 2016 – 2017. Carers Queensland is required to publish audit information in relation to its compliance with the Australian Skills Quality Authority (ASQA).

Audit report; Registration granted letter (VET)

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